arena code of conduct

Maple Leaf Sports & Entertainment (MLSE) is committed to providing a safe, comfortable and enjoyable experience that is inclusive, free of discrimination and harassment in all of our Venues including Scotiabank Arena, BMO Field and Coca-Cola Coliseum (each a “Venue” and collectively the “Venues”). Everyone is welcome and should expect and help to promote an environment where people are treated in a courteous, professional, considerate and respectful manner by all fans, arena staff, team and event personnel, performers, players and other guests. Accordingly, MLSE has a zero-tolerance policy towards acts of intolerance, racism, or discriminatory behaviour of any kind and will not tolerate unsafe, abusive, unlawful, inciteful, or offensive conduct in our Venues. This Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the overall fan experience.

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The following conduct is prohibited in the Venue, parking lots, facilities and areas controlled by MLSE and during any interactions with MLSE staff and representatives (e.g. on the phone):
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  • Behaviour that is unruly, disruptive, threatening or violent in nature, including verbal or physical harassment of officials, players, staff or fans
  • Conduct that is illegal
  • Possession of a Prohibited Item (defined below)
  • Conduct that results in damage to the Venue or other personal property
  • Displaying signs, symbols, images, flags, clothing, banners that may be considered be considered vulgar, discriminatory, disrespectful, or a tool to be used for incitement or protest
  • Using language or making gestures that are threatening, inciteful, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation
  • Displaying signs, symbols, images or messaging that are deemed to be political and divisive in nature or related to a foreign conflict
  • Displaying signs, symbols, images or messaging for commercial purposes
  • Entering or attempting to enter the Venue other than that permitted by the fan’s ticket or credential
  • Weapons of any kind including, but not limited to, knives, pepper spray, stun guns, brass knuckles, and firearms
  • Possession of an unauthorized pyrotechnic device, smoke or fireworks
  • Throwing objects of any kind, or entering the playing surface or performance area
  • Failing to follow requests from Venue staff regarding Venue operations, policies and emergency response procedures
  • Declining to promptly return a ball that enters the stands
  • Irresponsible use or consumption or any signs of impairment from use of alcohol or other substances
  • Possession of alcohol by a minor or providing alcohol to a minor
  • Possession of alcohol not purchased inside the Venue;
  • Smoking (including e-cigarettes or vapourizers) except in specifically designated areas
  • Sitting in a location other than the seat identified on the guest’s ticket
  • Engaging in any commercial activity not authorized by MLSE
  • Making unauthorized transmissions or play-by-play accounts of the match
  • Any disruptive, harmful or disorderly behaviour or any act which, in the opinion of Venue officials, presents a risk to the safety of fans or staff, interferes with the game or event or otherwise targets other fans or other fans’ enjoyment of the game.

Compliance with Policy 

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Failure to abide by this Code of Conduct is subject to sanctions at the discretion of MLSE, which may include ejection, suspension of entry privileges, arrest, prosecution and banishment from any or all MLSE facilities whether or not a warning is issued. Any fan who conducts themselves in an extremely disruptive or dangerous manner or commits multiple violations during a 12-month period, may be banned from attending MLSE facilities or any and all events hosted by the applicable league for up to a year or longer.
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Fans who are ejected will have their tickets revoked and will not be compensated in any way. Ejection may also result in the loss of season tickets or other privileges.
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Season ticket members and suite holders are reminded that they are responsible for the behaviour of anyone using their tickets and that failure to abide by this Code of Conduct by suite holders, Toronto Maple Leafs, Toronto Raptors, Toronto FC, Toronto Argonauts, or Toronto Marlies season ticket members, or by anyone using their tickets, may result in loss of season tickets or member or suite holder privileges.
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All guests are reminded that bottles, coolers and containers of any kind are not allowed into the Venue and may be confiscated. MLSE reserves the right to limit the size of bags, purses or backpacks permitted within the Venue. Guests are advised to consult the applicable Venue websites for specific policies with respect to bags. MLSE reserves the right to prohibit the entry of items which may, in MLSE’s opinion, interfere with the ability of other guests to enjoy the game or event.

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Fans are reminded that they are also subject to compliance with the policies and/or codes of conduct in place for specific teams, leagues or promoters hosting events at the Venues, including, without limitation:
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  1. Major League Soccer Code of Conduct available online at https://www.mlssoccer.com/about/fan-code-of-conduct
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  2. National Hockey League Fan Code of Conduct available online at https://www.nhl.com/fans/fan-code-of-conduct
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  3. National Basketball Association Fan Code of Conduct available at https://www.nba.com/nba-fan-code-of-conduct
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Venue staff have been trained to intervene when necessary to help ensure a safe and comfortable environment. Guests are encouraged to report any violations of this Code of Conduct or any inappropriate behaviour to the nearest usher, security guard or fan services staff member at FanServices@mlse.com or call us at 416-815-5982. 

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MLSE thanks you for adhering to this Code of Conduct and for making each event special and memorable to you and your fellow guests.

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Prohibited Items 

  • Any bags larger than the approved 6.5” x 4.5”
  • Weapons of any kind including, but not limited to, knives, pepper spray, stun guns, concealed weapons and firearms
  • Fireworks of any kind including, but not limited to, flares, smoke bombs, incendiary devices and pyrotechnics
  • Illegal drugs or harmful chemicals
  • Any missile or object that can be used as a projectile
  • Aerosol cans or pressurized containers
  • Professional camera equipment, including but not limited to, tripods, battery packs, large commercial video cameras
  • Noisemakers, including, but not limited to, whistles and horns
  • Laser pointers
  • Remote controlled aircraft or unmanned aircraft systems (drones)
  • Hover-boards
  • Selfie sticks
  • Inflated soccer balls
  • Beach balls or other inflatable items
  • Animals (excluding certified service animals with proper documentation)
  • Any other items deemed to be inappropriate and/or dangerous by the Venue Security Representative
  • Alcohol not purchased at the applicable Venue
  • Signs, symbols, images, flags, clothing, banners that may be considered vulgar, discriminatory, disrespectful, political or a tool to be used for incitement or protest

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